How long does it take to process my order?
Orders are processed within 1–2 business days (Monday–Friday, excluding U.S. holidays). Orders placed before 2:00 PM ET on a business day usually begin processing the same day. Orders placed at or after 2:00 PM ET, on weekends or on U.S. holidays begin processing on the next business day.
How much does shipping cost?
Shipping is a flat rate of $10.00 USD per order within the United States, using USPS Ground Advantage. The shipping fee is shown at checkout before you complete your purchase.
How long will delivery take?
After processing, USPS Ground Advantage usually takes about 3–5 business days. In total, you can generally expect your order within about 4–7 business days from the date you place it. Delivery times are estimates and are not guaranteed.
Do you ship outside the United States?
No. We currently ship to addresses within the United States only. We do not offer international shipping at this time.
How can I track my order?
Once your order ships, you will receive a shipping confirmation email with your USPS tracking number. You can also check your order status on our Track Your Order page. If you have not received tracking information within 3 business days of placing your order, please check your spam or junk folder and then contact us.
What if my package is delayed or missing?
If your order has not arrived within the estimated delivery time, please contact us with your order number and USPS tracking number. We will review the tracking information and help you. Please note that USPS delivery estimates are not guaranteed and delays can happen.
Can I cancel my order?
Orders can be canceled only before they have been shipped. Please contact us as soon as possible if you need to cancel. Once an order has shipped, it cannot be canceled, but you may request a return after delivery if the item is eligible.
What is your return policy?
You have 30 calendar days from the date your order is delivered to request a return. Items must be unused, unworn, in the same condition as received, and in their original packaging with all tags attached (when applicable). Please read our Return & Refund Policy for full details.
How do I start a return?
Contact us with your order number and the reason for your return. We will review your request and send you return instructions if the item qualifies. Please do not send any item back without receiving return instructions from us first.
Who pays for return shipping?
Return shipping costs are paid by the customer for returns due to personal preference, change of mind or ordering the wrong item. We recommend using a trackable shipping method. If an item arrives damaged, defective or incorrect because of our error, we will review the situation and decide the return-shipping resolution.
When will I receive my refund?
Once we receive and inspect your return, we will let you know if your refund is approved. Approved refunds are processed within 10 business days to your original payment method. Your bank or card provider may need additional time to post the refund. The original shipping charge is generally non-refundable for customer-requested returns.
Do you offer exchanges?
No, we do not offer exchanges for a different size, color, style or product. If you would like a different item, you can return the eligible original item and place a new order.
What if I receive a damaged, defective or wrong item?
Please email us clear photos of the item within 24–48 hours of delivery, along with your order number. Our support team will review your case and let you know the next steps. If an item is missing from your package, please contact us as soon as possible.
What payment methods do you accept?
The payment methods available for your order are shown at checkout. Payments are processed through Shopify’s secure checkout, and we do not see or store your full card details. Your payment is charged when you place your order.
How can I contact you?
Email us at support@freshwalkwear.shop or call +1 (864) 466 9396, Monday–Friday, 9:00 AM–5:00 PM (ET). Please include your order number when contacting us about an order.